Who We Are
NextSole is a Melbourne-based retailer specialising in foot support products for active kids. Our website address is https://nextsole.com.au.
Your Privacy Matters
At NextSole, we take the handling of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have any questions about how we handle your information, contact us at [contact email].
What Information We Collect
We collect personal information necessary to process your order and provide our services. This includes:
- Name and delivery address
- Email address and phone number
- Payment details (processed securely — see below)
- Order history and account preferences
We do not collect personal information beyond what is required to fulfil your order and communicate with you.
How We Use Your Information
Your personal information is used solely to:
- Process and fulfil your order
- Communicate with you about your order, account, or enquiry
- Send order confirmations, shipping updates, and receipts
- Respond to customer service requests
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payments
All payments are processed via secure, encrypted connections. We do not store credit card numbers on our systems at any point. Payment processing is handled by a PCI-DSS-compliant payment gateway.
Emails and Communications
If you provide your email address or phone number when placing an order or contacting us, we retain that information to communicate with you regarding your order or enquiry. You may opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience, remember cart contents, and analyse site traffic. You can disable cookies through your browser settings, this may affect the functionality of the site.
Third-Party Services
We use trusted third-party services to operate our website and fulfil orders, including payment processors and shipping providers. These parties are only provided with the information necessary to perform their specific function and are obligated to handle your data securely.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For legal and accounting reasons, order records may be retained after your account has been closed or your order finalised.
Correcting Your Information
You have the right to access and correct any personal information we hold about you. If any information we hold is inaccurate, incomplete, or out of date, contact us and we will amend it promptly. If we disagree with your assessment of the accuracy of the information, we will record your contrary view alongside the existing record.
Accessing Your Information
You may request access to the personal information we hold about you at any time by contacting us at [contact email]. We will respond to access requests within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related enquiries or to exercise your rights under the Privacy Act 1988, reach out to us via our contact page.
For further information about your privacy rights and the Australian Privacy Principles, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
Last updated: March 2026